Modern management : concepts and skills / Samuel C. Certo, Emeritus Dean and Steinmetz Professor of Management, S. Trevis Certo, Jerry B. and Mary Anne Chapman Professor of Business, W.P. Carey School of Business, Arizona State University
Book | Pearson | 2019 | Edition 15.
Available at WCTC General Collection (HD31.2 .C44 2019)

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Edition
Edition 15.
Description
xxix, 543 pages ; 28 cm
Bibliography
Includes bibliographical references and indexes.
Contents
1.Introducing Modern Management: Concepts and Skills -- Management Skill and Your Career -- Challenge Case:Coke's New CEO Battles a Changing Market -- A Manager's Task -- The Role of Management -- Defining Management -- The Management Process: Management Functions -- Management Process and Organizational Resources -- Management and Organizational Resources -- Practical Challenge: Attaining Goals: Michael Hoffman Achieves User Satisfaction at New York Passport Agency -- The Universality of Management -- Management Skill: The Key to Management Success -- Defining Management Skill -- Management Skill: A Classic View -- Steps For Success: Developing Human Skills -- Management Skill: A Contemporary View -- Management Skill: A Focus of This Book -- Management Careers -- A Definition of Career -- Career Stages, Life Stages, and Performance -- Promoting Your Own Career -- Tips For Managing Around The Globe: Making the Most of International Experience -- Special Career Issues -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 2.Management and Entrepreneurship: Handling Start-Ups and New Ventures -- Entrepreneurship Skill and Your Career -- Challenge Case:Professor Becomes Restaurateur -- Fundamentals of Entrepreneurship -- Types of Opportunities -- Opportunity Identification -- Opportunity Evaluation -- Steps For Success: Testing Business Ideas -- Opportunity Exploitation -- Financing Exploitation -- Corporate Entrepreneurship -- Practical Challenge: Raising Funds: Bohemian Guitars Tests the Waters of Crowdfunding -- Social Entrepreneurship -- How Do Commercial and Social Entrepreneurship Differ? -- Tips For Managing Around The Globe: Taking a Global View of Opportunities: One Earth Designs -- Success Factors in Social Entrepreneurship -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 3.Society, Ethics, and Sustainability -- Social Responsibility Skill and Your Career -- Challenge Case:IKEA Builds on Its Commitment to the Environment -- Fundamentals of Social Responsibility -- Areas of Social Responsibility -- Varying Opinions on Social Responsibility -- Conclusions about the Performance of Social Responsibility Activities by Business -- Social Responsiveness -- Determining Whether a Social Responsibility Exists -- Social Responsiveness and Decision Making -- Tips For Managing Around The Globe: China Focuses on Agricultural (Ag) Sustainability -- Approaches to Meeting Social Responsibilities -- The Social Audit Challenge -- The Philanthropy Challenge -- The Sustainable Organization Challenge -- Defining Sustainability -- Defining a Sustainable Organization -- Why Sustainability? -- Steps for Achieving Sustainability -- Practical Challenge: Achieving Sustainability: Mars -- Managers and Ethics -- A Definition of Ethics -- Why Ethics Is a Vital Part of Management Practices -- A Code of Ethics -- Creating an Ethical Workplace -- Steps For Success: Creating an Ethical Work Environment -- Following the Law: Sarbanes-Oxley Reform Standards -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 4.Management and Diversity -- Diversity Skill and Your Career -- Challenge Case:Diverse Employees Contribute to GE Lighting's Bright Future -- Defining Diversity -- The Social Implications of Diversity -- Advantages of Diversity in Organizations -- Gaining and Keeping Market Share -- Cost Savings -- Increased Productivity and Innovation -- Better Quality Management -- Challenges That Managers Face in Working with Diverse Populations -- Changing Demographics -- Multigenerational Workforce -- Ethnocentrism and Other Negative Dynamics -- Practical Challenge: Setting Diversity Targets: Pinterest Sets Hiring Goals for a More Diverse Workforce --
Note continued: Negative Dynamics and Specific Groups -- Strategies for Promoting Diversity in Organizations -- Promoting Diversity through Hudson Institute Strategies -- Promoting Diversity through Equal Employment and Affirmative Action -- Promoting Diversity through Organizational Commitment -- Promoting Diversity through Pluralism -- Tips For Managing Around The Globe: Deloitte UK "Hides" College and University Degrees -- How Managers Promote Diversity -- Planning -- Organizing -- Influencing -- Controlling -- Steps For Success: Generation Z Members and Their Challenges -- Management Development and Diversity Training -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 5.Managing in the Global Arena -- Global Management Skill and Your Career -- Challenge Case: KFC Opens a Store a Day in China -- Fundamentals of International Management -- Categorizing Organizations by Level of International Involvement -- Domestic Organizations -- International Organizations -- Multinational Organizations: The Multinational Corporation -- Multinational Corporations -- Complexities of Managing the Multinational Corporation -- Practical Challenge: Growing An International Online Business: Amazon's International Expansion -- Risk and the Multinational Corporation -- The Workforce of Multinational Corporations -- Types of Organization Members Found in Multinational Corporations -- Workforce Adjustments -- Adjusting to a New Culture -- Repatriation -- Management Functions and Multinational Corporations -- Planning in Multinational Corporations -- Organizing Multinational Corporations -- Influencing People in Multinational Corporations -- Steps For Success: Examples of Business Etiquette in Other Cultures -- Controlling Multinational Corporations -- Transnational Organizations -- International Management: Special Issues -- Maintaining Ethics in International Management -- Tips For Managing Around The Globe: Managing Expatriates -- Preparing Expatriates for Foreign Assignments -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 6.Creativity and Innovation -- Creativity and Innovation Skill and Your Career -- Challenge Case: Olde Peninsula Brings Brewpub Innovation to Kalamazoo -- Creativity -- Defining Creativity -- Creativity in Organizations -- Creativity in Individuals -- Practical Challenge: Enabling Creativity: UN Development Program Backs Creative Responses to Crises -- Increasing Creativity in Organizations -- Innovation and Creativity -- Defining Innovation -- Linking Innovation and Creativity -- The Innovation Process -- Steps For Success: Inviting Inventions at a Hackathon -- Catalyst for Creativity and Innovation: Total Quality Management -- Essentials of Total Quality Management -- Tips For Managing Around The Globe: Michelin's Quality Advantage -- The Quality Improvement Process -- Creative Ideas Based on TQM Expertise -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 7.Plans and Planning Tools -- Planning Skill and Your Career -- Challenge Case:Wal-Mart Plans to Have What You Want -- General Characteristics of Planning -- Defining Planning -- Purposes of Planning -- Planning: Advantages and Potential Disadvantages -- Primacy of Planning -- Types of Plans -- Standing Plans: Policies, Procedures, and Rules -- Steps For Success: Tips for Setting a Budget -- Single-Use Plans: Programs and Budgets -- Steps in the Planning Process -- Organizational Objectives: Planning's Foundation -- Definition of Organizational Objectives -- Areas for Organizational Objectives -- Working with Organizational Objectives -- Guidelines for Establishing Quality Objectives -- Management by Objectives (MBO) -- Factors Necessary for a Successful MBO Program -- MBO Programs: Advantages and Disadvantages -- Planning Tools -- Forecasting -- Tips For Managing Around The Globe: Mitsubishi Electric Opens New Training Facility in Japan -- Scheduling -- Practical Challenge: Meeting Schedules: Clark/McCarthy joint Venture Builds Navy Hospital ahead of Schedule -- Why Plans Fail -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 8.Making Decisions -- Decision-Making Skill and Your Career -- Challenge Case:Whole Foods Decides to Open in Detroit -- Fundamentals of Decisions -- Definition of a Decision -- Types of Decisions -- The Responsibility for Making Organizational Decisions -- Tips For Managing Around The Globe: Shaw Industries Paves the Way for Good Decisions -- Elements of the Decision Situation -- The Rational Decision-Making Process -- Identifying an Existing Problem -- Listing Alternative Solutions -- Selecting the Most Beneficial Alternative -- Implementing the Chosen Alternative -- Gathering Problem-Related Feedback -- Bounded Rationality -- Practical Challenge: Implementing Decisions: Ford Invests $700 Million in Michigan Plant -- Decision Making and Intuition -- Decision-Making Heuristics and Biases -- Decision-Making Conditions: Risk and Uncertainty -- Decision-Making Tools -- Probability Theory -- Decision Trees -- Group Decision Making -- Advantages and Disadvantages of Using Groups to -- Make Decisions -- Steps For Success: Facilitating Group Decisions -- Processes for Making Group Decisions -- Evaluating Group Decision-Making Processes -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 9.Strategic Planning: Strategies, Tactics, and Competitive Dynamics -- Strategic Planning Skill and Your Career -- Challenge Case:Facebook Positions Itself to Stay Relevant -- Strategic Planning and Strategy -- Strategic Management Process --
Note continued: Environmental Analysis -- The General Environment -- The Industry Environment -- The Internal Environment -- Establishing Organizational Direction -- Determining Organizational Mission -- Developing a Mission Statement -- The Importance of an Organizational Mission -- The Relationship between Mission and Objectives -- Strategy Formulation: Tools -- Steps For Success: Ask the Right Questions -- Critical Question Analysis -- SWOT Analysis -- Business Portfolio Analysis -- Strategy Formulation: Types -- Sample Organizational Strategies -- Strategy Implementation -- Tips For Managing Around The Globe: Ryanair Utilizes Cost Leadership Strategy -- Strategic Control -- Tactical Planning -- Comparing and Coordinating Strategic and Tactical Planning -- Competitive Dynamics -- Practical Challenge: Competitive Dynamics For Retailers: Stores Take on Amazon -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 10.Fundamentals of Organizing -- Organizing Skill and Your Career -- Challenge Case:Microsoft Tries to Program Unity with Its New Structure -- Definitions of Organizing and Organizing Skill -- The Importance of Organizing -- The Organizing Process -- Classical Organizing Theory -- Weber's Bureaucratic Model -- Division of Labor -- Advantages and Disadvantages of Division of Labor -- Division of Labor and Coordination -- Practical Challenge: Coordination: How the MBTA Moved Forward with Security -- Follett's Guidelines on Coordination -- Structure -- Informal Organizational Structures -- Vertical Dimensioning -- Horizontal Dimensioning -- Types of Departmentalization -- Departments Based on Function -- Tips For Managing Around The Globe: France Bans E-Mails after Work -- Departments Based on Product or Service -- Departments Based on Geography -- Departments Based on Customer -- Departments by Matrix -- Steps For Success: Managing in a Matrix Structure -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 11.Responsibility, Authority, and Delegation -- Responsibility and Delegation Skill and Your Career -- Challenge Case:Autonomy at Hy-Vee Supermarkets -- Responsibility and Job Descriptions -- Steps For Success: Tips for Delegating Tasks -- Dividing Job Activities -- The Functional Similarity Method -- Functional Similarity and Responsibility -- Clarifying Job Activities of Managers -- Management Responsibility Guide -- Authority -- Authority on the Job -- Acceptance of Authority -- Types of Authority -- Accountability -- Delegation -- Practical Challenge: Accountability: How Extended Stay America Eased the Sting of Accountability -- Steps in the Delegation Process -- Obstacles to the Delegation Process -- Eliminating Obstacles to the Delegation Process -- Centralization and Decentralization -- Decentralizing an Organization: A Contingency Viewpoint -- Tips For Managing Around The Globe: Decentralizing for Diverse Markets: The Four Seasons Example -- Decentralization at Massey-Ferguson: A Classic Example from the World of Management -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 12.Human Resource Management -- Human Resource Management Skill and Your Career -- Challenge Case: Netflix Revamps Its Human Resources -- Defining Appropriate Human Resources -- Recruitment -- Knowing the Job -- Knowing Sources of Human Resources -- Sources Outside the Organization -- Tips For Managing Around The Globe: European Companies Need Women on Their Boards -- Knowing the Law -- Selection -- Testing -- Assessment Centers -- Training -- Determining Training Needs -- Designing the Training Program -- Administering the Training Program -- Steps For Success: Tips for Being an Effective Interviewer -- Evaluating the Training Program -- Performance Appraisal -- Why Use Performance Appraisals? -- Multisource Feedback -- Practical Challenge: Finding Talent: How Home Depot Streamlined the Application Process -- Handling Performance Appraisals -- Potential Weaknesses of Performance Appraisals -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 13.Changing Organizations: Stress, Conflict, and Virtuality -- Organizational Change Skill and Your Career -- Challenge Case:How Huntington Hospital Introduced Electronic Health Records -- Fundamentals of Changing an Organization -- Defining Changing an Organization -- Change versus Stability -- Factors to Consider When Changing an Organization -- The Change Agent -- Determining What Should Be Changed -- The Kind of Change to Make -- Individuals Affected by the Change -- Evaluation of the Change -- Tips For Managing Around The Globe: Try Change in One Country First: Avon's Experience -- Change and Stress -- Defining Stress --
Note continued: The Importance of Studying Stress -- Managing Stress in Organizations -- Steps For Success: Managing Stress -- Change and Conflict -- Defining Conflict -- Strategies for Settling Conflict -- Practical Challenge: Managing Conflict: Southwest Airlines Embraces Positive Conflict -- Virtuality -- Defining a Virtual Organization -- Degrees of Virtuality -- The Virtual Office -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 14.Influencing and Communication -- Communication Skill and Your Career -- Challenge Case:How Evernote's Phil Libin Keeps Communication Flowing -- Fundamentals of Influencing -- Defining Influencing -- The Influencing Subsystem -- Emotional Intelligence -- Practical Challenge: Google's Emotional Intelligence Course -- Communication -- Interpersonal Communication -- Tips For Managing Around The Globe: Cross-Cultural Communication -- Steps For Success: Crafting an Elevator Speech -- Interpersonal Communication in Organizations -- Formal Organizational Communication -- Informal Organizational Communication -- Encouraging Organizational Communication -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 15.Leadership -- Leadership Skill and Your Career -- Challenge Case: Bain & Company's CEO, Bob Bechek, Leads the Team -- Defining Leadership -- Leader versus Manager -- Early Approaches to Leadership -- The Trait Approach to Leadership -- Behavioral Approaches to Leadership -- More Recent Approaches to Leadership -- Tips For Managing Around The Globe: Adapting Your Leadership Style in Other Cultures -- The Life Cycle Theory of Leadership -- Fiedler's Contingency Theory -- The Path-Goal Theory of Leadership -- A Special Situation: How Leaders Make Decisions -- The Tannenbaum and Schmidt Leadership Continuum -- The Vroom-Yetton-Jago Model -- Leaders Changing Organizations -- The Tasks of Transformational Leaders -- Leaders Coaching Others -- Steps For Success: Tips for Establishing a Coaching Program -- Coaching Behavior -- Leadership: Emerging Concepts for Modern Times -- Servant Leadership -- Level 5 Leadership -- Practical Challenge: Leading For Greatness: How Mary Barra, GM's CEO, Meets the Leadership Challenge -- Authentic Leadership -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 16.Motivation -- Motivation Skill and Your Career -- Challenge Case:How Disney Motivates Its Employees -- Defining Motivation -- Process Theories of Motivation -- The Needs-Goal Theory of Motivation -- The Vroom Expectancy Theory of Motivation -- Equity Theory of Motivation -- The Porter-Lawler Theory of Motivation -- Content Theories of Motivation: Human Needs -- Maslow's Hierarchy of Needs -- Alderfer's ERG Theory -- Practical Challenge: Developing Rewards: How The Home Depot Recognizes Employees -- Argyris's Maturity-Immaturity Continuum -- McClelland's Acquired Needs Theory -- Importance of Motivating Organization Members -- Strategies for Motivating Organization Members -- Managerial Communication -- Tips For Managing Around The Globe: Motivating Employees from Other Cultures -- Theory X and Theory Y -- Behavior Modification -- Likert's Management Systems -- Steps For Success: Tips for Disciplining Employees Effectively -- Monetary Incentives -- Nonmonetary Incentives -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 17.Groups and Teams -- Team Skill and Your Career -- Challenge Case:Better Teamwork Makes Numerica Credit Union a Winner -- Groups -- Kinds of Groups in Organizations -- Formal Groups -- Steps For Success: Leading Group Development -- Informal Groups -- Managing Work Groups -- Determining Group Existence -- Understanding the Evolution of Informal Groups -- Teams -- Groups versus Teams -- Types of Teams in Organizations -- Practical Challenge: Public Recognition: How Momchil Kyurkchiev Builds Teams at Leanplum -- Stages of Team Development -- Forming -- Storming -- Norming -- Performing -- Adjourning -- Team Effectiveness -- Trust and Effective Teams -- Tips For Managing Around The Globe: Establishing Trust in International Teams -- Collaboration and Effective Teams -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 18.Building Organization Culture -- Organization Culture Skill and Your Career -- Challenge Case:Zappos Doesn't Sell Shoes-It "Delivers WOW" -- Fundamentals of Organization Culture -- Defining Organization Culture -- The Importance of Organization Culture -- Tips For Managing Around The Globe: P&G's Worldwide Business Conduct Manual -- Functions of Organization Culture -- Types of Organization Culture -- Building a High-Performance Organization Culture -- Practical Challenge: Building A Strong Organization Culture: Southwest Airlines Celebrates Its Organization Culture -- Keeping Organization Culture Alive and Well -- Establishing a Vision of Organization Culture -- Building and Maintaining Organization Culture through Artifacts -- Steps For Success: Tips for Writing a Values Statement -- Integrating New Employees into the Organization Culture -- Maintaining the Health of Organization Culture -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 19.Controlling, Information, and Technology -- Controlling Skill and Your Career -- Challenge Case:Domino's Goes High-Tech with Easy Order -- The Fundamentals of Controlling -- Defining Control -- The Controlling Subsystem -- The Controlling Process -- Measuring Performance --
Note continued: Comparing Measured Performance to Standards -- Taking Corrective Action -- Power and Control -- A Definition of Power -- Total Power of a Manager -- Steps for Increasing Total Power -- Tips For Managing Around The Globe: Exercising Power across Cultures -- Making Controlling Successful -- Essentials of Information -- Factors Influencing the Value of Information -- Steps For Success: Getting a Handle on Big Data -- Evaluating Information -- The Information System (IS) -- Describing the IS -- Practical Challenge: Using Data From Social Media: Twitter Feeds Businesses' Needs -- Managing Information Systems -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises -- 20.Production and Control -- Production Skill and Your Career -- Challenge Case:Tesla Production Will Be Fastest in History -- Production and Productivity -- Defining Production -- Productivity -- Quality and Productivity -- Focus on Continual Improvement -- Focus on Quality and Integrated Operations -- Practical Challenge: Continual Improvement: At Wisconsin Hospitals, Costs Fall as Quality Rises -- Automation -- Strategies, Systems, and Processes -- Operations Management -- Defining Operations Management -- Operations Management Considerations -- Tips For Managing Around The Globe: Choosing a Factory Location: Volkswagen Picks North America -- Operations Control -- Just-in-Time Inventory Control -- Maintenance Control -- Cost Control -- Budgetary Control -- Steps For Success: Controlling with a Budget -- Ratio Analysis -- Materials Control -- Operations Control Tools -- Using Control Tools to Control Organizations -- Inspection -- Management by Exception -- Management by Objectives -- Break-Even Analysis -- Other Broad Operations Control Tools -- Challenge Case Summary -- Class Preparation and Personal Study -- Management Skills Exercises.
Summary
"Modern Management: Concepts and Skills takes a unique approach that helps students develop a specific management skill in each chapter. Organized around the functions of planning, organizing, influencing, and controlling, the content specifically focuses on how students can be more strategic and more creative, work as team members, become successful leaders, and more. The chapters are designed to build these skills, and others, to fulfill the core objective: To help students both obtain employment and flourish in the workplace. The 15th Edition contains new case studies and examples to reflect the most recent research and developments in this field, as well as updated information." -- Provided by publisher.
Subject
Added Author
Certo, S. Trevis, author.
ISBN
9780134729138 (pbk.)
0134729137 (pbk.)
9781292265193 (pbk.)
1292265191
9780134889306 paperback
0134889304 paperback
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